Frequently Asked Questions

My portfolio page elements don’t open in a lightbox (popup window)

To activate lightbox preview for portfolio items:

  • From the dashboard go to Theme Settings → Portfolio → Lightbox ;
  • Toggle the Lightbox visibility switcher;
  • Hint the Update button to save and publish your changes.
How do I change the front page of my site?

To change the front page make the following steps:

  • From the dashboard go to Settings → Reading ;
  • Toggle the Lightbox visibility switcher;
  • Choose A static page in the Front Page Displays section to set the front page to display a static page;
  • Use the Front Page drop-down menu to choose from existing pages;
  • Use the Posts Page drop-down menu to choose the blog page for your website.
  • Hint the Save button to save and publish your changes.
How do I change the logo in the header and the footer of my site?

To set a header logo make the following steps:

  • From the dashboard go to Theme Settings → Branding ;
  • Toggle the Site logo switcher to the Custom image;
  • Upload the image from your media library;
  • Hint the Save button to save and publish your changes.

To set a footer logo make these:

  • From the dashboard go to Theme Settings → Footer → Other Settings ;
  • Choose a logo from the dropdown menu;
  • Hint the Save button to save and publish your changes.
Can't update anything, constantly getting timed out

It is time to contact your Hosting Provider  and ask to get helped;

When I click on a portfolio / blog / product item, it brings me to a blank page

Sometimes WordPress cached old permalinks. To update them:

  • From the dashboard go to Settings → Permalinks ;
  • Just hint the Save button to save and update permalinks;
  • This should resave the data and make the portfolio / blog / product items available by existing links.
Going to import a demo, wondering if I will lose my changes?

Importing a new demo will upload and might change the main page, add some new widgets, but will overwrite the global Theme Settings with the latest ones. Anyway the existing content won’t be changed and you won’t lose it.

The settings block of a WPBakery Page Builder element are blank.

Either your session was terminated by the server or by the site administrator. Try relogging into your account. Also you can check your console, there may be something that can help clarify this issue.

Why the WPML plugin doesn't come with your theme? You said you have a WPML-support.

WPML-support means that Ohio Theme is fully compatible with the plugin, but you need to buy the plugin license separatly to be able to use it.

I'm not able to install your plugins. I keep receiving an error message!

WPML-support means that Ohio Theme is fully compatible with the plugin, but you need to buy the plugin license separatly to be able to use it.

I want to use Google Analytics on my website, it there a built-in option?

We suggest using third-party WordPress plugins, e.g. Google Analytics by MonsterInsights.

Is there a way to add related posts at the end of a post?

First of all, ensure that you have a sufficient number of posts. Then check if the Related posts option is enabled.

  • From the dashboard go to Theme Settings → Single Post → Elements Visibility ;
  • Check if Related posts option is enabled;
  • Hint the Update button to save and update the changes.
How do I set a cover (featured) image for a blog post?

When adding a post, go to the right side of the page. There you will find the Featured Image block, using which you can set a cover image for the post.

I want to disable the cart icon in the header

The cart icon is a part of the WooCommerce plugin. Disabling the plugin will hide the icon from your website. But if still want the WooCommerce plugin to be activated make the following:

  • From the dashboard go to Theme Settings → Shop Settings → Other Settings ;
  • Disable the Cart icon visibility option;
  • Hint the Update button to save and update the changes.